Resume
Accomplished Technical Writer, Content Developer, and Instructional Designer with over 20 years of combined experience in consulting, research, college administration, and teaching. Leveraged expertise in technical writing and editing to foster student and adult learning and contribute to the writing/editing of 300+ policies and procedures and hundreds of job aids, instructional assessments, and SOPs. Excels in multi-team collaborative research and topic-based authoring to create user-focused, goal-oriented deliverables in agile, sprint release cycles. Mentored over 50 researchers and writers with diverse backgrounds across math, science, social sciences, and humanities. Army veteran driven toward excellence and high-caliber work.
Work Experience
Content Developer Consultant, SoftTech Communications, 7/2023-present
Elkton, MD (Remote)
- Create marketing value propositions, storylines, and on-brand content for national management consulting firm in aviation, transit, sustainability, and government policy.
- Collaborate with cross-functional team to create over 260 paragraphs for 17 marketing print inserts.
- Achieved an industry-leading client approval rate of over 90% for initial marketing content, showcasing exceptional ability to deliver on client expectations and streamline the revision process.
- Create content architecture for iterative development.
- Apply style guide to all content to produce correct formatting, grammar, punctuation, and voice/tone.
Content Developer Consultant, ACS Learning, 5/2022-present
Philadelphia, PA (Remote)
- Collaborate with cross-functional team to design, develop, edit, and deliver over 800 instructional documents for a multi-year enterprise-level SaaS project.
- Achieved a SME approval rate of over 90% for initial job aid content, showcasing exceptional ability to deliver on client expectations and streamline the revision process.
- Implement information architecture libraries and version control to develop OOD plans, blended wireframes, custom art, and job aids in iterative, sprint-release process.
- Create engaging learning platforms by developing clickstreams and storyboards for instructional videos.
- Produce WCAG 2.1 Level AA and Section 508 compliant documentation.
- Apply style guide to all content to produce correct formatting, grammar, punctuation, and voice/tone.
Professor, Professional and Technical Writing, 7/2009-6/2023
Columbus State University
- Designed and instructed over 60 eLearning, blended, and F2F courses in technical writing.
- Created hundreds of instructions, lectures, how-to guides, self-check quizzes, exams, storyboards, and instructional videos.
- Produced hundreds of WCAG 2.1 Level AA and Section 508 compliant publications.
- Designed content layout for print and digital media publications.
- Reviewed and edited over 20 peer academic manuscripts for journal publications.
- Reviewed over 20 online courses across the disciplines from national institutions as a Quality Matters Master Reviewer.
- Published four peer-reviewed academic studies on teaching and writing program administration.
- Collaborated with 8 colleges and business departments to identify, plan, and edit over 300 policies and procedures for proper formatting, grammar, punctuation, and voice/tone.
Associate Dean, College of Letters and Sciences, 7/2019-7/2021
Columbus State University
- Collaborated with cross-functional teams across four colleges to improve the budget, enrollment, instruction, and professional development.
- Performed research on enrollment data and trends to propose strategic recruitment and retention actions across 11 college departments.
- Developed content for policies, course proposals, department programs, and professional development for over 100 faculty members.
- Project-managed long- and short-term programs.
- Apply style guide to all content to produce correct formatting, grammar, punctuation, and voice/tone.
Director, Academic Center for Tutoring, 7/2009-7/2019
Columbus State University
- Collaborated with cross-functional teams across four colleges to promote writing instruction.
- Developed email and social media templates, content, and campaigns for recruitment and marketing.
- Developed in-house job aids for staff to a SaaS platform.
- Mentored and coached over 50 teachers and writers with diverse backgrounds.
- Project-managed long- and short-term programs.
- Designed content layout for print and digital media publications.
- Edited policies and procedures for proper formatting, grammar, punctuation, and voice/tone.
Education
Doctor of Philosophy in English, 8/2003-5/2009
University of Nevada, Reno
Master of Arts in Writing, 8/1997-5/2000
University of Nevada, Reno
Bachelor of Arts in Philosophy, 8/1993-7/1996
University of Michigan-Flint
Certificates
Generative AI
- Career Essentials in Generative AI, 5-course LinkedIn Learning Path, 7/2023
Instructional Design
- Adobe Captivate Essential Training, LinkedIn Learning Course, 6/2023
- Articulate 360: Advanced Actions, LinkedIn Learning Course, 2/2023
- Articulate Storyline Essential Training, LinkedIn Learning Course, 2/2023
- Master Reviewer Course (MRC), The Quality Matters Program, 3/2017
SaaS & Software
- AR Development Techniques 01, LinkedIn Learning Course, 3/2023
- Creating API Documentation, LinkedIn Learning Course, 7/2023
- Learning ServiceNow, LinkedIn Learning Course, 6/2023
Section 508 & WCAG Compliance
- Advanced Accessible PDFs, LinkedIn Learning Course, 8/2023
- Creating Accessible PDFs, LinkedIn Learning Course, 7/2023
- Designing with the WCAG 2.2 Guidelines, LinkedIn Learning Course, 7/2023
- Getting Started with Section 508 course, U.S. GSA, 7/2023
- LMS Accessibility Champion, Columbus State University, 1/2018
- Microsoft Word and Accessibility Best Practices, U.S. GSA, 7/2023
Skills
Adobe Creative Cloud (Acrobat Pro, Audition, Dreamweaver, Illustrator, Premiere Pro), AntConc, Articulate 360, Captivate, CSS, Google Workspace (Docs, Sheets, Slides), HTML, LMS, Microsoft Office (Excel, Outlook, PowerPoint, Word), Microsoft BI, NVDA, PDF Accessibility Checker (PAC) 2021, SaaS, ServiceNow, SharePoint, Smartsheet, SnagIt, TPGi Colour Contrast Analyser (CCA)